Privacy Policy

Introduction

Welcome to Ion Storm Quarizon Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information.

Where electrifying sophistication meets tranquil elegance - this commitment extends to how we handle your data with the utmost care and transparency.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued ID for registration purposes
• Special requests and preferences
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and preferences
• Cookies and similar tracking technologies
• Location data (with your consent)

How We Use Your Information

We use the information we collect for various purposes, including:

• Reservation Management: Processing bookings for Standard Queen, Deluxe King, Executive Suite, and Presidential Suite accommodations
• Service Delivery: Providing access to our Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Business Center, and Rooftop Terrace
• Communication: Sending confirmations, updates, and promotional materials
• Payment Processing: Handling transactions and billing
• Customer Support: Responding to inquiries and resolving issues
• Legal Compliance: Meeting regulatory requirements in Canada
• Service Improvement: Enhancing our facilities and guest experience

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party vendors who assist with operations, payment processing, and marketing
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly agree to share your information

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Staff training on data protection and privacy practices
• Compliance with Canadian privacy laws and regulations

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your personal information in a structured format
• Opt-out: Unsubscribe from marketing communications
• Complaint: File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Reservation data is typically retained for 7 years in accordance with Canadian hospitality industry standards.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.